Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "member") and Rewario Surveys ("Rewario Surveys", "we", "us", "our"), the operator of the website at rewariosurveys.com and its subdomains (the "Service").

By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. If you do not agree, you must not use the Service.

We recommend that you keep a copy of these Terms for your records. The version in force is the one published on this page at the time you use the Service.

2. Eligibility

To use the Service you must be at least 16 years old, or the age of majority in your jurisdiction if it is higher, and have the legal capacity to enter into a binding contract. By using the Service you represent and warrant that you meet these requirements and that you are not barred from using it under the laws of your country of residence.

The Service is not available in restricted territories. We do not accept members located in Iran, North Korea, Syria, Sudan, Cuba, Russia, Somalia, Lebanon, Libya, Myanmar or Zimbabwe, or in the occupied regions of Ukraine (Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson). Accounts created from these locations, or using a VPN, proxy or hosting network to hide such a location, are closed and any balance is void.

The Service is not available where it would be prohibited by law. Survey and offer availability depends on your country, your device, your profile and the inventory offered by our research and offerwall partners, and we do not guarantee that surveys or particular rewards will be available to you at any time.

3. Accounts and registration

You may register with Google Sign-In or with an email address and password. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us without delay if you suspect unauthorised access.

Accounts are personal and non-transferable. Only one account per person is permitted. We may treat accounts that share a device, browser fingerprint, household network, email alias or payout destination as duplicates.

You agree that the registration details you give us, and the profiling answers you give inside surveys, are accurate, current and truthful. Inaccurate profile data is the most common reason research partners reject and reverse completions.

4. Points: nature and value

Points are a promotional loyalty unit issued by us at our discretion. Points are not money, not a deposit, not a stored-value or electronic-money product, and not your property. They have no value outside the Service, cannot be sold, gifted, transferred between members, willed or inherited, and are not redeemable for cash except through the reward options we make available.

The current conversion rate is 100 points = 1 USD (500 points = 5 USD). This rate is displayed in your account. We may change the rate for future earnings, but a change will never be applied retroactively to points already credited to your balance.

Each reward in the catalogue has its own minimum balance and fixed claim tiers, shown before you confirm a claim. Gift cards and virtual prepaid cards start at 5 USD. Your first payout has a minimum of 5 USD (500 points) and is reviewed manually before it is sent. After that first payout has been paid, your minimum drops to 1 USD (100 points) and every later claim is sent automatically.

5. Earning points

Points for survey activity are credited only when the relevant research partner confirms that activity through its signed server-to-server callback. Partners such as CPX Research and TheoremReach decide which surveys you are shown, their length, their qualification criteria and the amount they pay us; we pass on a share of that amount as points.

Points for offerwall offers work the same way. Our offerwall partners (currently Lootably, Opinion Universe, GemiAd, CPAlead, Klink and TimeWall) and the advertisers behind each offer decide which offers you are shown, the steps required, the tracking window and the amount paid. An offer may sit in a pending state while the advertiser validates your action, and is credited only once the partner confirms an approved conversion through its signed callback or webhook.

Tracking must be able to reach us for an offer or survey to be credited. Please disable any ad blockers, privacy settings, cookie blockers or browser extensions that may be blocking this offer before you start it, and keep them off until the offer is completed. Completions lost because tracking was blocked, cookies were cleared, or the offer was opened through a link other than the one shown on Rewario Surveys cannot always be recovered.

Offers that involve a purchase, a deposit, a free trial or credit card details, and larger offer rewards, are credited to your account as pending. How long a pending reward is held depends on the amount it pays and on your account level: small rewards are released immediately, the largest are held for up to 30 days on a new account, and the holding period becomes shorter as your level rises. Offers that require a payment are always held for at least 14 days, and a reward that was cancelled in the last 30 days moves your holding periods one step longer until it ages out. The current holding periods are published at rewariosurveys.com/hold-times. Pending points are released to your withdrawable balance automatically when the holding period ends, and immediately if the advertiser confirms the conversion earlier. If the advertiser cancels, refunds or rejects the conversion during that period, the pending credit is voided. Survey points are not held.

Each offer pays once per account. A repeat completion of the same advertiser offer is not credited, even where a partner sends a further callback for it.

Other point sources are promotional in nature and may be modified, reduced or withdrawn at any time without notice:

• Completed surveys, plus partial credit for profiler questions or screen-outs where the partner offers it.
• Approved offerwall offers, such as registrations, app installs, free trials, in-game milestones and partner surveys, at the value shown on the offer at the time you start it.
• Automatic 7 day streaks: complete a paid survey on a day and that day is marked; day 7 pays a bonus reward. Levels pay a reward every 5 levels, and XP is earned only from surveys and offerwall offers. Each point credited by a survey or offerwall offer is worth 1 XP; bonuses, referrals, streak and leaderboard rewards pay points but no XP. If a partner reverses a completion, the XP it granted is removed as well; if that drops you below a level you had reached, you lose that level again, the level reward paid for it is taken back, and level-gated content can lock again.
• Referrals: you receive 10% of the points your referred members earn from surveys for as long as the programme runs. Self-referrals, incentivised sign-ups, spam and paid traffic are prohibited and void all resulting commission.
• Weekly leaderboard: only points from surveys and offerwall offers count towards your weekly leaderboard score. Referral commission, streak rewards and bonus codes are excluded, and reversed completions are deducted.
• Bonus codes we publish, subject to the conditions attached to each code and to one use per member unless stated otherwise.

6. Reversals, adjustments and invalid activity

Research partners may reverse a completion after it has been credited. When that happens the corresponding points are removed from your balance, which may become negative until further earnings offset it. Common reasons include inconsistent or low-quality answers, completing a survey unusually quickly, duplicate participation, contradictory profile data, and the use of a VPN, proxy, emulator or location-masking tool.

Offerwall offers may likewise be rejected or charged back after crediting, including where the advertiser does not validate the required steps, a trial or purchase is cancelled, refunded or returned, the same advertiser offer is completed more than once, or tracking indicates automated, emulated or incentivised traffic. Where a chargeback is received we remove the corresponding points, and a balance may become negative until further earnings offset it.

Offers can also fail to credit for technical reasons on your side. Ad blockers, tracking or cookie blockers, strict browser privacy settings, private windows and browser extensions can prevent the partner from recording your conversion, in which case no callback reaches us and no points can be awarded.

We may also correct balances affected by a technical fault, a duplicated or replayed callback, or an abusive pattern. Where a correction is not the result of our own error, we will explain the reason on request through support.

Access from anonymising networks is temporarily blocked to protect survey and offer inventory. Turning the tool off restores access. Permanent restrictions are applied only by us and only in the circumstances described in section 9.

Where a reversal or chargeback reaches us after a reward has already been sent, the points are still removed in full. If your balance does not cover them it becomes negative, and later earnings clear the shortfall before you can claim again.

7. Rewards and redemption

Claims are submitted from the Rewards page. Points are deducted when you submit a claim. Claims are reviewed and then fulfilled through our payout and gift-card providers, normally within a few business days, and longer where additional verification is required.

You are responsible for supplying an accurate payout destination, such as the email address linked to a PayPal account or the address to which a digital gift card is delivered. We cannot recover a reward sent to a destination you entered incorrectly. If a claim is declined, the points are returned to your balance.

We may hold or refuse a claim while we investigate suspected invalid activity. Rewards are supplied by third-party issuers and are subject to the issuer's own terms, expiry rules and country restrictions.

You are solely responsible for any taxes, duties or reporting obligations arising from rewards you receive.

Your first claim is always reviewed by us manually. Once that first payout has been paid, every later claim is sent automatically: there are no trust steps, tiers or daily sending limits, and no reversal reserve. The only exceptions are a negative balance, or fraud or duplicate-account signals detected on the account. If a fraud or duplicate hold is applied, the claim is blocked from automatic sending and held for manual review before any reward is sent. If a reversal arrives after you have already withdrawn the money, your balance can go below zero; the shortfall is not cancelled, and your future earnings pay it down automatically until the balance is positive again. A negative balance must be cleared before a new claim can be submitted or sent.

8. Prohibited conduct

You agree not to, and not to attempt to:

• Use bots, scripts, automation, emulators, virtual machines, click farms or incentivised third parties to interact with the Service or with surveys.
• Create or control more than one account, or register on behalf of another person.
• Misrepresent your identity, age, country or profile details, including masking your location with a VPN, proxy or similar tool.
• Manipulate points, provider callbacks, referral tracking, streaks or bonus codes, or access data belonging to other members.
• Probe, scan, overload, reverse engineer, scrape or interfere with the Service, its security features or its infrastructure.
• Sell, buy, share or advertise accounts, or promote referral links in a misleading, spam or unsolicited manner.
• Use the Service for anything unlawful, fraudulent, abusive, or in breach of a research partner's terms.

9. Suspension, termination and forfeiture

We may suspend earning, hold claims, restrict features, or suspend or terminate an account where we reasonably believe these Terms have been breached, where a research partner reports invalid activity, or where required by law.

Points obtained through activity that breaches these Terms are cancelled, and unredeemed points held in a terminated or closed account are forfeited without compensation. Where an account is restricted in error, we will reinstate it and restore the balance.

You may close your account at any time by asking through the Help & Support page. Redeem your points first, because closing an account forfeits any unredeemed balance. Some records are retained after closure as described in the Privacy Policy.

10. Intellectual property and your content

The Service, including its software, design, text, graphics, the Rewario Surveys name and logo, is owned by us or our licensors and is protected by intellectual property law. You receive a limited, revocable, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes in accordance with these Terms. All other rights are reserved.

Where you submit content such as support messages or feedback, you grant us a worldwide, royalty-free licence to use it to operate and improve the Service. Survey answers you provide inside a partner's survey belong to that partner and its research clients under their terms.

11. Third-party services

Surveys, offerwalls and the advertisers behind individual offers, reward issuers, payout processors and sign-in providers are operated by third parties under their own terms and privacy policies. Anything you agree with an advertiser inside an offer, including a paid subscription that follows a free trial, is a contract between you and that advertiser, and cancelling it is your responsibility. We do not control and are not responsible for their content, qualification decisions, reversal decisions, availability or delivery times, although we will assist you in pursuing an issue where we reasonably can.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law we disclaim all warranties, whether express, implied or statutory, including fitness for a particular purpose, merchantability and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or secure, that surveys or offers will be available in any volume, or that you will earn any particular amount. The Service is not employment, and no earnings claim, example or estimate is a guarantee of income.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost earning opportunities, lost data or loss of goodwill, arising from or relating to the Service.

Our total aggregate liability to you for all claims relating to the Service is limited to the greater of the cash value of the points credited to your account at the time the claim arose, or 100 USD.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

14. Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

15. Complaints and dispute resolution

If you are unhappy with a reversal, a claim decision or an account restriction, contact us first through the Help & Support page. We aim to acknowledge complaints within 5 business days and to resolve them within 30 days. Most disputes are resolved informally at this stage.

Nothing here prevents you from bringing a claim before the courts or a consumer body competent for your place of residence, or from relying on mandatory consumer protection law in your country.

16. Changes to the Service and to these Terms

We may add, change, suspend or discontinue features, exchange rates, bonus mechanics, research partners and reward options at any time.

We may also update these Terms. The date shown at the top of this page identifies the current version. Where a change is material we will notify you in the app or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

17. General

If any provision of these Terms is held unenforceable, the remainder stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a reorganisation or transfer of the business. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between us regarding the Service.

18. Contact

Questions about these Terms, your account, a reversal or a claim: use the Help & Support page inside your account, or write to support@rewariosurveys.com. We reply by email.